Frequently Asked Questions
Order:
1. How do I order?
To place an order, simply navigate through our website, select the product you want, and add it to your cart. Then follow the instructions to complete the order.
2. Is there a minimum order amount?
No, there is no minimum order amount.
3. How can I pay?
We accept various payment methods, including credit cards, Bancontact, iDeal and more. You can select your preferred payment method during checkout.
4. How can I apply a discount code?
If you have a discount code, there is a specific section during checkout where you can enter your discount code. Once you have entered the code, the discount will automatically be applied to your order.
5. How do I know if my payment/order was successful?
After placing your order, you will receive a confirmation email to the email address you provided. This contains all the information about your order, including payment confirmation.
6. Can I still cancel my order?
Yes, you can cancel your order as long as it has not been shipped. Please contact our customer service as soon as possible to arrange a cancellation.
7. Can I still change my order?
If you need to make any changes to your order, please contact our customer service team immediately. We will do our best to make any changes before your order is shipped.
8. I am having problems placing my order, what should I do?
If you have any problems placing your order, please contact our customer service team for assistance and we will be happy to help you.
9. How can I report technical problems with the website?
You can report technical problems with the website by sending an email to info@travelminded.com with a detailed description of the problem.
10. Can I have an order gift wrapped?
No, we do not currently offer the option to have your order gift wrapped during checkout.
11. What security measures do you take to protect my data?
We take the protection of your data very seriously and use advanced security protocols, such as SSL encryption, to ensure that your information remains safe during checkout and browsing our website.
Delivery:
12. Which countries do you ship to?
We currently ship to Belgium and the Netherlands. For more information, please visit our shipping information page.
13. How soon will my order be delivered? What is the delivery time?
Delivery time varies depending on your location and the shipping method selected. Normally your order will be delivered within 7-15 days after dispatch.
14. Can I also collect my order?
No, we do not offer local pickup.
15. Can I change my delivery address after my order has been placed?
If you wish to change your delivery address, please contact our customer service as soon as possible. We will do our best to make the change before your order is shipped.
16. It says my order has been delivered, but I haven’t received anything. What now?
If your order is marked as delivered but you have not received it yet, please contact our customer service immediately. We will investigate the problem and find a suitable solution.
17. What happens if my order cannot be delivered?
If for any reason your order cannot be delivered, we will contact you to discuss the situation and find a suitable solution.Returns:
18. Can I return my order?
Yes, we accept returns within 14 days of receiving your order. Please ensure the product is in its original condition and all labels and packaging are intact. Please check our specific return information on the shipping and returns page.
19. What are the return costs?
Return costs are the responsibility of the customer.
20. How can I return my order?
To arrange a return, please contact our customer service team for instructions and a return label.
21. How quickly will my return be processed?
Once we have received your return, we aim to process it within 5 working days and initiate the refund process.
22. How can I request a return label?
You can request a return label by contacting our customer service. We will send you the return label by email or post, depending on your preference.
23. How long is the warranty on my order?
We offer a 2-year warranty period on all our products. Please refer to our warranty terms for more information.